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Privacy Policy

1. Introduction

Etive Habitats (“we”, “us”, “our”) offers self-catering cabins, cottages, and lodges around Loch Etive and Glen Etive in the scenic Argyll Highlands. We gather and process personal data when you visit our website, make bookings, or communicate with us in compliance with UK GDPR .

2. Data Controller & Contact

Etive Habitats
Loch Etive area, Argyll & Bute, Scotland (near Ballachulish and Oban)
Properties include Hollybank House, Gualachulain Bothy, Glen Ceitlein Cottage and others offering peaceful, off-grid retreats.

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, phone, postcode, stay dates, guest numbers, special requests

  • Communications: via email, phone, booking notes or on-site interactions

  • Analytics: anonymised IP, device/browser info, pages visited, session duration—via essential and performance cookies only; no advertising or profiling cookies used.

4. How We Use Your Data

We use your data to:

  • Secure and confirm bookings for cabins, cottages, or lodges

  • Send booking confirmations, arrival instructions, invoices, and check-out details

  • Organise additional services (e.g. hot tub hire, concierge needs, activities)

  • Improve our site through anonymised analytics

  • Maintain records for VAT, compliance, and guest safety

5. Legal Basis for Processing

  • Contractual necessity: to fulfil accommodation bookings

  • Legitimate interests: to manage and improve services and website experience

  • Consent: for optional marketing or newsletter sign-up

  • Legal obligation: to retain statutory booking and payment records

6. Data Sharing

We do not sell or rent personal data. We may share it with:

  • GDPR-compliant service providers (web host, email, analytics, reservation systems)

  • Local activity providers or insurers—for safety or regulatory compliance—and only when required by law

7. Cookies & Tracking

  • Essential cookies: necessary for booking and site navigation

  • Performance cookies: anonymised analytics only (e.g. Google Analytics)
    No third-party advertising or profiling cookies are used

8. Data Retention

  • Booking and enquiry records: up to 7 years

  • Analytics logs: anonymised session data deleted after 24 months; aggregated data retained for insight

9. Your Rights

Under UK GDPR you may:

  • Access, correct, delete, restrict, or export your data

  • Withdraw consent or object to processing

  • Lodge a complaint with the ICO
    Contact us to exercise your rights

10. Security

We protect data using SSL encryption, secure UK hosting, access controls, firewalls, and staff training in compliance with industry standards

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur

12. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our site or services implies acceptance. The Effective Date indicates the current version.

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